navy life

Move.mil and the DPS System Make My Head Hurt: tips for setting up your HHG shipment

Okay.

We have “Hard Copy Orders” in hand. This means that J is officially set to transfer to….. San Diego! Ta-da!

But this also means that now it’s time to start all of the hoop-jumping that’s involved in actually, y’know, setting it up. This isn’t like doing a civilian move (which I just negotiated last March, as we had to move within Chicago on kind of short notice). We’ve got to have forms, copies of things, signatures, dates set months in advance…. and all on the beast that is move.mil (the DoD’s website for PCSing).

I’ve been at this long enough now that I remember when you used to have to schedule a “counseling” appointment, and actually go into an office on base and have some random clerk person fill out the paperwork for you while you tried to keep your head from spinning. Then they “upgraded” it so that you STILL had to go into an appointment in an office on base but you had to log into one of the DoD’s ancient PCs and use a digital form (that was kind of like using DOS in middle school was) to submit, and then still sign it with a “counselor” who was there to answer any questions. That stage of this “upgrade” my questions mostly were “WHY are we sitting here doing this at a junky old computer??” and “WHY can’t the counselor sit here with me when we need help with every other question??” and other gems.

Now the process is fully online, including the paperwork. You can download, sign, scan, and re-upload your forms all in one go. But the process to getting those forms? It’s still a pain. I spent probably 3 hours trying to get the website to work properly because, as a DoD site, it doesn’t run as well on new browsers. And you’ve got to allow it to generate pop-ups, and even once you do THAT, it only actually pops up about half of the time. It doesn’t tell you when it’s timed out until you suddenly can’t save anything anymore, and sometimes it times out while you’re actively submitting things. (I literally uploaded two forms, and when I went to click “Submit” it told me it had timed out. But when I logged back in, there were the forms! I DON’T KNOW EITHER.)

Thank goodness for good friends who help me keep my sanity:

PCS no cats or plants

(I’m in pink, click to make bigger.)

SO. If you’re here looking for tips to set up your PCS, here’s what I’ve got:

  • Move.mil isn’t terribly user-friendly, so once you’ve found your ETA SSO Portal and the actual DPS page, bookmark them both. You’ll have to log into the ETA SSO Portal first regardless, but having the DPS page bookmarked will save you the twenty minutes I always spend hunting down the right link.
  • The system will actually save where you left off, after you’re a certain amount along in the process. I’m not sure exactly how much that is, but I’ve been able to go back and work on setting up the household goods (HHG) shipment in pieces.
  • Military spouse/dependent? Be SURE to add yourself as an authorized agent for both pick up and delivery. It doesn’t hurt to hold a Special Power of Attorney covering HHG shipments specifically.
  • Add the new orders to the system (and upload them as a PDF to the website!!) BEFORE you start adding your HHG shipment.
  • You can sign and upload the documents you need directly to the site– DO NOT CLICK SUBMIT until you’ve done so!
  • WHEN YOU CHOOSE DATES, be aware that it’s asking for your “Preferred Pick Up Date” which means the LAST day that you will have movers. Anticipate them being scheduled for 1-2 days before this. (So if you want to start moving on Monday, list that Wednesday as your Pick Up Date. If you list Monday, they’ll come the prior Thursday, and so on.)
  • If you get an error,Β just close out your DPS page and go back to the ETA SSO Portal. Click CTRL + F5 to give the page a clean refresh, and then go back to the DPS page. This resolved just about every error I encountered.

I was reminded of all of this last week as I fought the very clunky system. Got any other tips? Leave them in comments below. (I could probably use them. Heh.)

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2 thoughts on “Move.mil and the DPS System Make My Head Hurt: tips for setting up your HHG shipment”

  1. the system is GARBAGE. the page froze while loading so i refreshed it, and now it has my orders in some sort of limbo where theres no record of what i typed inanywhere, yet the orders number cant be used because its already been used…. where the hell is my stuff????

    stupid navy can leave all my stuff in the barracks room forever. i dont care. they have no use for outdated uniforms, household tools, and legos… they cant throw it away bc its mine!

    Like

    1. I’m sorry you’ve been so stressed with this! Usually it will save at least some of your progress, but I’ve had to re-enter info, too. Make sure you’re using Internet Explorer, too, (as it’ll crash if you are using any other browser), and if it’s still giving you trouble, talk to PSD and see if they can help. I hope you get it sorted out!

      Like

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